Maltese business’ uptake of AI second highest in EU

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Maltese companies have stated to proactively embrace the revolution of Artificial Intelligence as an area of strategic importance and a key driver of economic development, data released by Eurostat has shown.

In 2020, 7% of enterprises in the EU with at least 10 people employed used AI applications. While 2% of the enterprises used machine learning to analyse big data internally, 1% analysed big data internally with the help of natural language processing, natural language generation or speech recognition.

A chat service, where a chatbot or virtual agent generated natural language replies to customers, was used in 2% of the enterprises. The same proportion of enterprises, 2%, used service robots, which are characterised with some degree of autonomy, for example to carry out cleaning, dangerous or repetitive tasks such as cleaning up poisonous substances, sorting items in the warehouse, helping customers in shopping or at payment points etc.

Among the EU Member States, Ireland (23%) and Malta (19%) recorded the highest share of enterprises that used any of the four considered AI applications in 2020. Finland (12%) and Denmark (11%) come far behind in thid and fourth place respectively.

The study considered companies employing ten persons or more.

In contrast, less than 10% of enterprises used any of the four AI applications in 2020 in all other Member States. The lowest shares were recorded in Latvia (2%), Slovenia, Hungary, Cyprus (3% each) and Poland (4%).