Thomas Cook customers may have to wait up to two months for refund

Thomas Cook customers who have seen future holiday bookings cancelled after the travel firm collapsed face a wait of up to two months for a refund, Britain’s air regulator has announced.

The Civil Aviation Authority (CAA) said it was beginning the process of compensating 360,000 ATOL-protected future holidays – a week after the company failed.

It is also continuing the process of repatriating those left stranded by the collapse – with 106,000 flown back to the UK so far and 43,000 still abroad.

The CAA said its refund scheme for customers protected under the ATOL scheme was three times larger than any refund programme it had ever managed before.

 

Via Sky News