British Airways has cancelled more than 80 flights to and from the UK’s busiest airport following another IT failure.
On Sunday afternoon Heathrow’s system handling check-in and flight information failed in all four terminals.
The failure hit all four passenger terminals, both landside (before the security check) and airside.
Unlike some previous episodes, the cause was the airport’s systems, not BA’s. But the airline’s passengers bore the brunt of the disruption.
More than 100 flights were cancelled, almost all of them on British Airways. Some of those had been pre-planned because of the disruption caused by Storm Dennis, but most were made on the day.
With departure screens out of action, airport staff wrote gate information on whiteboards.
After the problem was solved, the airport told travellers: “Heathrow’s systems are returning to normal. We apologise for the inconvenience this has caused our passengers.
“Our teams will continue to monitor our systems and be on hand across our terminals to provide assistance to passengers as we work to resume our regular operations.”
All the grounded flights are short-haul, with Milan, Geneva, and Barcelona affected by multiple cancellations.
Read more via The Independent/Sky News/BBC
