Trust in the UK in airlines and holiday firms’ plummets
Public trust in the travel industry has plunged to an all-time low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, in breach of the law, according to new research from a UK consumer group.
The latest consumer insight tracker from Which? reveals that trust in airlines and holiday companies has slumped from a net score of nine in February 2020 to -12 in May 2020, a fall of 21 points and the lowest in the seven years of collecting the data.
Read more via The Guardian
